Our Research Sources
that's right we looked at the data

  1. Watson Wyatt Worldwide. (2005). Mental health claims on the rise in Canada: Watson Wyatt’s Staying @ Work Survey.
  2. Mental Health Commission of Canada. (2017). Workplace - What is the Issue? Retrieved September 7, 2017, from https://www.mentalhealthcommission.ca/ English/focus-areas/workplace
  3. Case Study Research Project: Early Findings Interim Report. Mental Health Commission of Canada (2015). Ottawa, ON: Mental Health Commission of Canada. Retrieved from: www.mentalhealthcommission.ca
  4. Higgs, M. (2004). A study of the relationship between emotional intelligence and performance in UK call centres. Journal of Managerial Psychology, 19, 442-454. doi:10.1108/02683940410537972
  5. Heffernan, T., O’Neill, G., Travaglione, T., & Droulers, M. (2008). Relationship marketing: The impact of emotional intelligence and trust on bank performance. International Journal of Bank Marketing, 26, 183-199. doi:10.1108/02652320810864652
  6. Bar-On, R., Handley, R., & Fund, S. (2006). The impact of emotional and social intelligence on performance. In V. Druskat, F. Sala, & G. Mount (Eds.), Linking emotional intelligence and performance at work: Current research evidence (pp. 3-19). Mahwah, NJ: Lawrence Erlbaum.
  7. Mayer, J. D., Salovey, P., & Caruso, D. R. (2004). Emotional intelligence: Theory, findings, and implications. Psychological Inquiry, 15, 197-215. doi:10.1207/s15327965pli1503_02
  8. Lopes, P. N., Salovey, P., Cote, S., & Beers, M. (2005). Emotion regulation abilities and the quality of social interaction. Emotion, 5, 113-118. doi:10.1037/1528-3542.5.1.113
  9. Moriarty, P., & Buckley, F. (2003). Increasing team emotional intelligence through process. Journal of European Industrial Training, 27, 98-110. doi:10.1108/03090590310468921
  10. Jordan, P,J., Lawrence, S, A. (2009). Emotional intelligence in teams: Development and initial validation of the short version of the Workgroup Emotional Intelligence Profile (WEIPS). In Journal of Management and Organization.
  11. Antonakis, J., Ashkanasy, N. M., & Dasborough, M. T. (2009). Does leadership need emotional intelligence? The Leadership Quarterly, 20, 247-261. doi:10.1016/j.leaqua.2009.01.006
  12. Radhakrishnan, A., & UdayaSuriyan, G. (2010). Emotional intelligence and its relationship with leadership practices. International Journal of Business and Management, 5(2), p65.